Greetings from everyone at Babal.Host! We're grateful for all your continued support and hope for the same in the days to follow. Continuing the tradition of updating what happened the last month within the first 7 days of the next month, we bring you all the updates for the month of August.
AWS plans rolled out - a new server
We have started deploying websites in our AWS server now - server name "sg4.babal.host". AWS provides better speed, performance, and computing power. The pricing for the plan is supposed to be a lot higher than what we're currently offering at however, you can get it at the same standard pricing for the time being. You do not need to worry about the price increase on renewal as it'll remain the same.
Upgrade to an existing server
We have updated sg2.babal.host and have allocated additional resources for the server. We have also added Litespeed to all our users who were in this server, if you're using WordPress, do have a Litespeed cache plugin and see the difference in performance.
Calling in all creators
Do you love writing or making a video? Have you used our product or want to use it? Please get in touch with us at [email protected] or write to us in a support ticket here to connect with us with details of your platform and what you would like to write/share about. We can then schedule a time to chat or communicate via call as required.
We will allow you all the creative control for creating your masterpiece and compensate you with your valuable time and effort - please let us know what's your ask before you start though :)
Hosting an event and looking for support?
The Babal Host team is grateful for the talented web designers, developers, and every one of you for your support to us. Together, you've all helped move us to the forefront of web hosting in Nepal. You have helped us establish as one of the first names when it comes to web hosting solutions in Nepal. We are grateful for it all.
In these strange times, we’re looking for ways to help support the digital community. With this in mind, we want to ensure that the sharing and the feel of the community don't stop. We will support in any way we can to help you successfully run your event be it by providing a Zoom license or providing marketing support or mentoring in the process. We're open for ideas - drop us a mail at [email protected] with a summary of what your event will cover and what support you expect from us and we can discuss further.
Domain Registry Talks
For the first time since inception, we saw issue with the domain name provider that we were using. Their entire architecture was down for almost 5 hours resulting in new registration, renewal, and transfer not possible - along with any changes to the existing domain name like zone entries if it was hosted in the registry. Thankfully, this was not the active registry we were using and we could continue with the new registration. However, we had over a thousand domain names registered with them and this would indicate a red flag. The registry mentioned that it happened for the first time since they started and have placed safeguards in place such that they do not repeat. But that made us dig dipper into the ICANN registry logs to see the top registry by volume. GoDaddy stood out in the list with almost 50 million .com domain registered and over 70 million domains registered. This is when we started talks with GoDaddy to make as the primary registry and use other providers as secondary just in case of a backup or in case of transferring domains to our account in case of acquisition of a company. We'll keep you updated when there's any moment for the same.
A new representative for live chat
We have a new representative who will be looking after the live chat. All the chat communication is monitored and we analyze each of the messages sent. If you feel the answers aren't as you hoped for you can reach out to us directly via phone call, email, or support ticket where the management team will also look into. All the other reps will move to look into the support ticket and to ensure the smooth functioning of the servers. The live chat is there to make your life simpler with pre-sales questions or smaller technical debugging but for anything sensitive or technical, we recommend you open a support ticket.
Some Statistics
In the month of August, we had 790 chat conversations with you all. The total duration for the live chat was 154h15m; which converts to over 6 full days. We also had a total of 99 support tickets open during this period. There were 140 total responses in the ticket including support staff response.
We currently host 2,029 websites across our platform and growing every day. We would like to thank you all once again for your continued support.
